REFUND POLICY
Refund Policy
We want the paid plan to be a deliberate choice. This policy explains the trial, cancellation, and refund windows for Global Paddle purchases.
1. Seven-day free trial
PRO includes a 7-day free trial. Cancel through Paddle's customer portal before the trial ends to avoid the first charge. If a charge occurs after a timely cancellation because of a confirmed processing error, contact us for correction.
2. First-payment refund
You may request a full refund within 14 calendar days after your first paid PRO charge. The request must be sent from the account email or include enough information for us and Paddle to identify the purchase.
3. Renewal refund
You may request a refund within 7 calendar days after an automatic monthly or annual renewal charge. After that window, renewal payments are normally non-refundable unless required by law or the service was materially unavailable.
4. How to request a refund
- Email rrrr.zhao@gmail.com with the subject “ParallelFolio refund request.”
- Include your account email and Paddle transaction or invoice number. Never send full card or bank details.
- Tell us whether the request concerns a first payment, renewal, duplicate charge, or technical problem.
5. Processing and access
Approved refunds are returned through Paddle to the original payment method. Bank or card processing times may vary. A full refund may end PRO access, but it does not delete your factual trades, cash flows, or historical decisions; plan limits may pause excess analytical paths.
Nothing in this policy limits refund or cancellation rights that cannot be waived under applicable consumer law. For charge errors or unauthorized payments, contact us promptly so we can coordinate with Paddle.